Import customer service

Are you currently completing or have you already completed your training in port logistics and transport? And does your strength lie in offering quick solutions to customers? Then Ocean Network Express has the right job for you! Get started as a Customer service specialist within our Key Accounts - Import team.

What will you do as an Import customer service:

In this role you are the first point of contact for our key account customers. You offer service-oriented solutions via email, telephone and chatbot. You work together with 10 colleagues and report directly to the team leader. Together you strive for high customer satisfaction, you support the digital transformation by offering self-service tools and you are involved in all developments within the shipping company.

Your most important tasks:

• Your focus is on providing excellent service to our Key Accounts.
• You promote self-service tools and technology capabilities, ensuring compliance with company rules and regulations.
• You advise customers.
• You strive to achieve KPIs and follow standard business procedures.
• You actively work on improving effectiveness and productivity to continuously optimize customer service.

About the client

Ocean Network Express (ONE) was founded on July 7, 2017 after integrating the scheduled services of Kawasaki Kisen Kaisha ("K" LINE), Mitsui OSK Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity will have its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States and Brazil.

What we offer you:

Working at Ocean Network Express means working at a moving and customer-oriented organization. They have a beautiful building in the bustling Rotterdam . This location is best accessible by public transport. We also offer you:

• Immediately employed by Ocean Network Express.
• A salary depending on education and experience.
• A full-time job for 38.75 hours per week. 4 (32 hour) days is negotiable!
• 26 vacation days + a monthly salary as vacation pay.
• A travel allowance of €0.21 per kilometer with a maximum of €200 per month.
• A 13th month, which is a full month's salary.
• The possibility to work from home for two days when you work full-time.
• Home work allowance of €2 per day.
• Pension via PGB.
• Collective health insurance through Zilveren Kruis.

What we ask of you:

As a person you are customer-oriented and service-oriented. You understand the importance of customer satisfaction and will do everything you can to meet and even exceed expectations. In addition, you have:

• At least 1 year of experience as a customer service employee within a shipping company, transport or logistics.
• Excellent command of the Dutch and English language.

Interested?

Enthusiastic about the position of Import customer service? Apply directly via the apply button. Or if you would like more information, please contact recruitment & selection consultant, Femke Link on telephone number 06-12421696 or email femke.link@actiefselect.nl .

An assessment is part of the application procedure.

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